Update (July 27, 2020)
So far, the spread of COVID-19 throughout Europe seems to have stabilized. Although we believe that the situation from a few months ago will not be repeated, we are still vigilant about prevention. We will therefore continue to update this page until the threat has disappeared completely. All important information can be found below, but if you have any further questions, please feel free to contact us directly at firstname.lastname@example.org.
1.) Sanitation and Hygiene
We are still adhering to strict hygienic measures. All Mana employees have been trained in proper hand washing protocol, work areas are sanitized multiple times per day, and our colleagues in production are still having their temperature measured at the beginning every shift. In addition, anyone involved in order handling or packing must wear a face mask and vinyl gloves. Our production facility is closed to the public, and anyone entering the premises must undergo a process of disinfection in addition to standard temperature measurement.
Orders are still expedited within one business day after they are placed. Standard delivery time is up to 4 business days from the date of shipping, but some orders may be delayed due to unexpected changes in the operations of our couriers, and/or border controls. After your order is expedited from our warehouse, you should receive a shipping confirmation with a tracking number from the relevant courier service. We generally use DHL. Their COVID-19 update page can be found here.
3.) Possible Product Shortages
Although our inventory is well-stocked, temporary unavailability of certain ingredients could theoretically occur due to unexpected changes on the side of our suppliers. We do not foresee anything like this, but in case of any sudden changes we will notify you immediately.
Thanks for sticking with us. We are here for you.